Printers in Europe, the US, and Asia have reported delays in toner delivery, with some even turning away work as a result of the shortage.

Xerox has said that the shortage is the result of an unexpected surge in demand, and only affects a “small number of products”, particularly the 700 digital press (pictured).

However, Fuji Xerox Australia production services national manager Simon Lane told ProPrint that the local organisation has been able to cope with an increased demand for toner.

“There has been minimal impact to Fuji Xerox’s production customers in Australia,” he said. “We have a sufficient supply of toner for the next 32-60 days which is in line with normal stock holding and we are not foreseeing any issues with the supply of toner.

“In fact, as we enter the quieter holiday period, we expect our toner stock levels to be in good supply,” he added.

ProPrint‘s UK sister title PrintWeek has been contacted by a number of printers claiming they have been made to wait up to 10 days for delivery of toner.

One printer, who preferred to remain nameless, said: “We will run out of black toner this afternoon. We have a machine sitting there that we can’t use and we are turning work away.”

Kevin Perlmutter, Xerox’s European head of corporate communications, said: “It is our number one priority to affect a short-term solution and we expect to have the problem sorted in the near future. We have big supplies coming in all the time. In the future, we aim to have the right amount of supply to satisfy demands.”

Read the original article at www.printweek.com.

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