After being in business for 15 years, Abbotsford Minuteman Press franchisees, Keenan and Kylie Archer have been awarded the Golden Minuteman Trophy for their dedicated effort in setting the standard for Minuteman Press. On receiving the award Keenan Archer says, “In 1999, I came home one night and said to Kylie Archer, ‘Let’s buy a business and open up Minuteman Press in Abbotsford’. That was now 16 years ago. Thank you to my family and friends who have helped us out on so many levels throughout this journey.” Speaking to Australian Printer, Kylie Archer says their secret to longevity in the print industry comes down to superior customer service.

The Golden Minuteman Trophy

She says, “If we get a new contact we will actually make time to go see the client, not back and forth through email. We deal with 90 per cent of clients face-to-face and try to build relationships as well with the contacts we do have already.” Kylie Archer admits that like any print business, they have faced their fair share of ups and downs. She says, “We have always managed on our own, but every time we have asked for help, Minuteman Press has always been there for us. It is a matter of having a smart business head as well.” Since deciding to open a franchise in 1999, the Archers have offered their design, print and marketing services to clients in Abbotsford, Sydney and surrounding areas. Minuteman Press international regional vice president Andy Barratt adds, “The inscription on the trophy reads, ‘Awarded for 15 years of dedicated effort for setting the standard for Minuteman Press’. “That is because those owners who reach such a huge milestone are people like Keenan and Kylie Archer who have devoted themselves over the years to making a positive impact on their business clients and customers.”

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