TMA: we can save Qantas 25% because IPMG charged too much

IPMG has denied the allegations, saying that TMA is not in a position to comment.

Last week, a number of Qantas suppliers cast doubt on TMA’s ability to deliver a 25% reduction in the airline’s print costs without sourcing the work from low-cost suppliers overseas or forcing local suppliers to work below cost.

But TMA Australia managing director Anthony Karam told ProPrint it was possible. “You’ve got to look at the gap between the price in what print providers were supplying and what IPMG was on-selling for.”

He said that if TMA could make a 25% saving while sticking with onshore suppliers, the only conclusion that could be reached is that IPMG was overcharging Qantas “and making a fortune off them”.

“We don’t price-gouge our customers, we like to build up a relationship that’s built on trust and understanding,” Karam said.

IPMG chief executive Stephen Anstice told ProPrint the company was “offended” by TMA’s claims.

“IPMG has had over 15 years’ experience managing the Qantas account and we have a very good knowledge of what is required to service this account,” he said.

“We are offended that TMA has accused us of gouging and cannot imagine how it would know until it has run the account, perhaps then it will be in a position to comment.”

Anstice said his company operates a “transparent process” that has been “subject to audit by Qantas with 100% compliance”.

“We always invoice what we quote,” he said.

“Any work done by an IPMG business has no fee applied. External suppliers attracted a 6% management fee that we believe is below industry standard,” added Anstice.

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