Aus Post abandons controversial parcel fees

Australia Post has axed its plans to introduce a parcel pick-up fee only one month after revealing it would soon charge receivers up to $9 for holding mail.

The proposed fee was met with widespread consumer anger and a push for the Australian Competition and Consumer Commission (ACCC) to investigate the legality of charging the receiver.

Aus Post retracted the fee despite remaining steadfast it was legal as per the terms and conditions which cover its relationship with both the sender and receiver of mail.

Pickup taxes were slated to begin on August 1, the mailing giant revealing it would slug parcel customers with a holding fee of up to $9 charged directly to the receiver if the parcel is delivered and not collected within five days.

Earlier this week Australia Post stated it had taken into account consumer feedback and would remain with the existing system which sees parcels held free of charge for ten days.

“We had previously sought customer feedback about holding parcels for up to 30 days in return for a small fee. From the outset, we advised that if customers didn't want us to make the changes we wouldn't proceed,” states Australia Post.

“Our customers are at the core of what do, and we will continue to explore a range of new initiatives to provide them with greater choice and convenience.”

 

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