Epson offers enhanced partnership program

Epson Australia is moving to strengthen its partnerships with customers by offering an enhanced Premium Partner Program which is designed to provide extra support for all customers to help them win new business and flourish.

The program operates on a tiered system with different rewards and benefits offered depending on what tier the customer is in.

Epson Australia managing director Craig Heckenberg said the Premium Partner Program recognises the difficult conditions the industry has faced this year.

“Australia, along with the rest of the world, has recently experienced challenges and tragedies the likes of which have rarely been seen before,” Heckenberg said.

“For us, locally, it was first the bushfires and now COVID-19.

“Despite these challenges Epson remains as committed as ever to its customers and the communities in which it operates. Right now our focus is getting business back on track and our new Premium Partner Program is very much part of that.”

Heckenberg believes that positive action such as this program will stimulate growth.

“Our new Premium Partner Program is something we see that will be at the core of our business moving forward,” he said.

“The principles that underpin the program are simple – we are building serious, long-term relationships with all of our partners. As a result, each partner will achieve a status tier within the program and the appropriate rewards that come with that status. At the end of the day our Premium Partner Program creates opportunities for Epson and our partners to mutually grow our businesses.”

Heckenberg says the benefits of the program for customers include financial incentives, special project support and access to dedicated Epson sales and pre-sales support.

It also includes access to exclusive promotions, generous discounts on display equipment and sales lead referrals.

Marketing benefits are also part of the program which include shared marketing funds, access to indepth product and sales material, complimentary Epson merchandise and being highlighted on the ‘Where to Buy’ on Epson’s website.

Service and support is also included.

The program allows customers direct access to a dedicated technical support team with bespoke service and support training programs, service manuals, spare parts and service tools.

“We now have a Premium Partner Program that truly has something to offer to all of our partners,” Heckenberg said.

“Epson is expanding. Our product portfolio is growing. We now have more products and more solutions in more market areas and segments than ever before. The Premium Partner Program is our way of sharing the investment we make in our business every day with our partners so they can grow their business with us in the very best way possible – as a partnership.”

Epson’s new Premium Partner Program has three status tiers, Epson Premium Partner, Premium Partner Program Gold and Premium Partner Program Platinum.

To sign up for or get more information on Epson Australia’s new Premium Partner Program go to: https://www.epson.com.au/partner-program/

Comment below to have your say on this story.

If you have a news story or tip-off, get in touch at editorial@sprinter.com.au.  

Sign up to the Sprinter newsletter

Leave a comment:

Your email address will not be published. All fields are required

Advertisement

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.
Advertisement