Roland DG Australia has now introduced Fixed Price Scheduled Servicing across its range of wide format printers, split between a metropolitan, and non-metropolitan rate.

Travel costs for scheduled preventative maintenance services are fixed at $150 for metro areas and $300 for non-metro areas.

Roland DG says the new programme will be carried out by its dedicated network of Accredited and Authorised Service Technicians, and that customers will know the price of their service upfront, allowing them to more accurately plan the costs to their business.

Greg Stone, product and marketing manager, Roland DG Australia says, “The idea of the programme is to not only consolidate the price of the service, but also around the travel component.

“It does away with the varying travel rates by location and consolidates it to two areas, metropolitan and non-metropolitan.”

Non-metropolitan customers, and those furthest away from metropolitan areas, would see the biggest advantage in fixed price servicing.

Stone explains, “It benefits the non-metropolitan group more, as they were previously paying a varying rate. But no-one is disadvantaged.

“We have always tried to minimise the cost, so we would typically try and group people in similar areas on scheduled service runs, then split the costs between the customers. This solidifies and formalises that, so that they know and we know what the cost is going to be.”

Roland DG says its new programme joins the Roland Academy, RolandClinic, and the Roland Cartridge Recycle program, all designed to enhance the experience for Roland DG's customers.

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