(Pictured above) Caxton Co-Operative’s Phil Weall running the new print management platform from printIQ

Western Australia based Caxton Co-Operative has gone live with end-to-end print management from system provider printIQ.

Caxton is owned by numerous Snap Print Solutions franchisees and was established in 2004 to handle digital and offset printing for all of these Snap Print Solutions franchises, servicing around 20 different businesses.

Last month, Caxton officially went live with printIQ to all external customers, enabling them to handle their own quoting and ordering directly via printIQ.

In just a short time, Caxton said it generated more than 1,000 quotes in the system.

“The change for us has been substantial since going live. It frees up our time from the desk considerably, and jobs are now put into production as quickly as our clients can send them to us,” Caxton Co-Operative (Large Format) manager Rick Penlington said.

“We used to deal with a bedlam of orders and emails that took us about an hour to deal with previously, but it now only takes us a few minutes to deal with any inbound jobs.

“And I can now see at a glance what work I already have booked in on my machines and when they are due, rather than having to keep that all in my head.”

printIQ A/NZ general manager Rachel Davis said leveraging printIQ’s simplified quick quoting functionality, 90 per cent of the Caxton business is now generated by quick quotes that customers can enter directly.

“This speeds up the process, providing quotes and orders at their customers’ fingertips while streamlining jobs and orders into production,” Davis said.

“Not only has Caxton improved the front end of their business with quick quoting, but they also offer customers the transparency of logging in to see where their jobs are in the system. Efficiency, speed, and transparency are critical in today’s business environment, and Caxton is excelling in these areas.”

Davis said printIQ’s MIS solution stands out with its simplified quick quoting functionality.

“This allows customers to log in directly to printIQ portals, utilise printIQ web widgets on their website, or integrate a third-party web2print system as the front end. By enabling quick quoting, we eliminate the need and reliance for experienced print estimators, allowing more throughput by more people who are able to handle quotes and orders,” she said.

“The Caxton team has been a pleasure to work with, and we are proud to announce another happy and successful customer.”

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