One of three Creo customer response centers around the world, the Asia Pacific Customer Care Center will provide one-stop support in multiple languages for customers in the Asia Pacific region.
The Asia Pacific Customer Care Centre has two branches, one in Sydney and one in Shanghai.
The Sydney branch will provide support in English for customers in Australia, New Zealand, Singapore and other South East Asian countries whilst the new Shanghai branch will provide support in Mandarin and Cantonese for Creo customers in China, Taiwan, Hong Kong and Singapore.
The Customer Care Centre will handle many types of customer requests including diagnosis and resolution of technical issues, ordering of parts, upgrades, supplies, and consumables, including plates, account inquiries, and training requests.
The new Customer Care Center will be staffed by seasoned technical experts who work closely with local field teams. With good understanding of local service demands says Creo, they will fully leverage local resources and provide customers with fast, convenient support. In the past, Creo customers in the Asia Pacific region contacted the Creo Response Center in Vancouver, Canada.
Customers will call a single number to report problems, order parts, upgrades, supplies, and consumables, including plates, and request training and sales support.
With one-stop service from the new Customer Care Centre, Creo says it customers will enjoy faster response, consistent service quality, and have greater visibility on the status of their service via the Care Centre or through eCentral online.
In North America and Europe, the Creo Response Centre resolves 90 per cent of workflow problems and 60 per cent of hardware problems remotely.
Faced with an industry-wide pressure on improving service quality and efficiency, the new Asia Pacific Customer Care Centre will deliver more effective service faster and will save customers time and money, Creo says.
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