FXGS will upgrade and manage the council’s office equipment, provide print centre services and extend the existing imaging services.
Having worked closely with Rockdale City Council providing imaging services for archived documents, it became apparent to FXGS that there was an opportunity to help Rockdale achieve productivity improvements and efficiencies across several areas of document management, while delivering significant cost savings to the council.
FXGS general manager Andy Berry, says documents are their core business and FXGS can help organisations not only cut costs, but improve efficiency by outsourcing their document processes to them.
“Rockdale City Council is an excellent example of how we become embedded in our client’s business and identify further ways we can deliver significant cost savings and improve the efficiency of our client’s document processes,” says Berry.
FXGS worked closely with the council to access its document production and infrastructure, and completed a detailed analysis of its print processes, infrastructure, productivity metrics and costs, gaining an accurate picture of the council’s spend and identified opportunities for improvement.
Armed with a clear assessment of the council’s document needs, FXGS put forward a proposal that would regain control, improve productivity in the office and deliver clear, measurable cost savings, which was subsequently accepted.
As part of the new agreement, FXGS will now provide all print and imaging services on-site. Two FXGS staff will provide print centre services including digital print, document finishing and, as required, procuring print services from third parties as well as DocuCare services to maintain and support the council’s multifunction devices.
In addition, imaging services will now scan all incoming mail so that it is archived in a digital mailroom and electronically routed to the intended recipient. All imaging services will be completed on site, scanning more than 2000 documents per day.
Dawne Clark, business services manager, Rockdale City Council says they have already experienced major costs savings through the imaging services and anticipate significant long-term cost savings through the additional services from FXGS. “Major benefits Fuji Xerox provides us with are better and more reliable equipment, which is well maintained, as well as access to better market print prices when we have to send print jobs offsite,” she says.
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