Graham Trickey resurfaces at Dominion

Dominion Print Group has appointed former STI Lilyfield and Hannanprint executive Graham Trickey as general manager.

Trickey was managing director of STI Lilyfield from March 2012 to June 2013. He previously spent 13 years at IPMG firm Hannanprint, where he served as general manager of operations.

Trickey joined Sydney-based Dominion in late August after two months of 'gardening leave'. Dominion's previous general manager, Eddy Athanassiou, has been given a new role as manager of commercial & enterprise solutions.

Owner Kelvin Gage said he recruited Trickey because of his "across-the-board" strengths, particularly in manufacturing, staff management and client relationships.

"As we look to consolidate and grow the business, someone of Graham's expertise and his passion for print was perfect to have on board to take us to the next stage of our development," he told ProPrint.

"Graham will help Dominion become even more efficient, grow sales and refine our service offering.

[Related: Dominion installs Komori Lithrone]

"There's plenty of opportunity out there. People still talk lots about customer service without really delivering it and our challenge is to ensure that we deliver it better than anybody else."

Trickey said he joined the 50-staff company because he formed a good connection with Gage and recognised the company's potential.

"I like Kelvin – I thought we had a good relationship. We're both very people-focused and customer-focused," he told ProPrint.

"I think it's a great business. People are saying printing is struggling, but there are opportunities there. You've got to get close to your clients, have a good customer base and work with your people."

Trickey said he would focus on maximising the productivity of the staff and equipment.

"In any business today, productivity is the key to success. I'm strong in lean [manufacturing], so I'm always looking at waste and productivity improvements and where I can make savings," he said.

"I always believe that people are the lifeline of the business. People know the answers – so it's just about coaching the skills out of the people and developing the skills."

Meanwhile, Angelina Dickenson has joined Dominion as IT systems & development manager to help manage the company's increasingly complex online service offering.

Dickenson worked with Trickey at STI Lilyfield, Hannanprint and Kalamazoo Australia.

[Related: More job news]

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