Describe your business:
We are one of the top 10 largest Kwik Kopy franchises in Australia, dealing with clients across the country. We used to operate a storefront and a separate production hub with digital and offset capabilities, but we moved into a new single site earlier in the year. We got rid of our Ryobi press and installed a second ImagePress.
What have you bought?
A Canon ImagePress C7000VP digital production unit.
What does it do?
It does high-quality digital print work: booklets, brochures, some stationery, with comp slips and letterheads. The toner is pretty good for not heating up in laser printers. We rarely have to outsource business cards, and the quality of everything we produce is high.
Why did you choose this product?
It is different technology to Fuji Xerox and Konica Minolta, although some of
the Konica machines are probably the closest to it, but I think that it has a higher quality. It is consistent, it doesn’t slow down on heavier cards and it has a good colour gamut and spot colour matching, you also have a lot of control over the software.
Did you consider any other products?
We looked at the Xerox 8000, 7000 and Konica Minoltas, but Canon didn’t give up and they offered the better deal. When it first got released, it was too expensive and we couldn’t afford it and also with new technology you want to see how it performs, later on though we hardly even hesitated before we purchased it.
What features do you particularly like?
The registration and the colour consistency, when we send jobs printed on the machine to be finished offsite, all the suppliers say that this is one of the best digital production machines.
Is there anything you wish it had that it doesn’t?
The machine is still a toner press and people are going for matte look. However, in saying that we have been winning a lot of work too.
How fast is it?
70 sheets a minute and it doesn’t slow down with heavier stocks.
How reliable is it?
It is reliable – and it is extra reliable because Canon will be here within an hour if it needs servicing as they are based just up the road.
How easy is it to use?
It’s like anything: once you have learned what to do, it is not that hard. Anyone here can just walk up and use it, but there is so much that can be done with the machine that it is impossible to learn it all. Canon also put one of our staff members through a two-day maintenance course so that you can do your own maintenance on the machine and fix problems yourself.
Has it saved time and money? How?
I like that there are higher margins in shorter runs, and we are able to charge for value, like with design. If a customer is going to make a million dollars out of a job, why would you only charge $100? We are able to do high-end, quality jobs quickly and that is value to that client.
Has it won you any new business?
Clients are giving us higher-end jobs and shorter-run agency work because they know that the quality really works for short-run, high-impact marketing. We can do enveloping and databasing for short-run mail work digitally and we are getting asked to do a lot of fiddly jobs.
Were there any difficulties surrounding the install?
We had to make sure the floor was 100% level. We had to redo the floor because of the crappy Gyprock that had been laid down by the previous tenants, but there was no delay or anything like that.
How has the service been?
The service has been fast and excellent and this is helped by the fact that Canon are based in North Ryde, which is a bonus.
Who do you think this product is right for?
It is good for mail houses, good for printers who want to do high-volume work, but
it is also good for that high-end, short-run high impact marketing material, where people don’t need to go for a press for bulk runs and only use half of that and throw
the rest away. The variable data ability is also excellent.
Would you buy another one?
We did buy another one!
Kwik Kopy Chatswood is very focused on its customers’ wants and needs and is continually investing in technology to ensure that it is able to meet them. This can be seen through its investment in Canon’s ImagePress 7000VP, which has allowed the business to provide higher-end short run jobs with quick turnaround times to its customers. The fact that Kwik Kopy Chatswood has made the decision to purchase a second ImagePress 7000VP, is a testament to the performance and quality of Canon ImagePress technology.
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