Konica Minolta is implementing new three-year development plan, Transform 2016, to help it to grow its market share and to meet its customers’ needs. It says it will seek to understand its customers’ businesses in greater depth to find better ways to solve their problems and add value.

David Cooke, managing director of Konica Minolta’s Business Solutions in Australia

The company hopes to grow its reputation as a business services provider as well as a supplier of print products. David Cooke, managing director of Konica Minolta’s Business Solutions in Australia, says, “We are focused on making Konica Minolta an agile and responsive business partner, in a technological sense and in terms of the way we service our customers. “Transform 2016 provides a global imperative to continue and expand on this approach and it is exciting to consider the future that lies ahead. “Last year, we doubled our sales revenue for software and services. We also registered record hardware sales results, which defied industry trends.” Shane Blandford, director of strategic business expansion, will lead the Australian implementation of the programme, which Konica Minolta says will also involve product development with vendor partners in areas of the business where high demand for process improvement is expected.

Shane Blandford

Blandford says, “Konica Minolta is starting from a strong base. We have excellent relationships with our customers in an era when relationships are paramount. Those relationships are based on a long history of providing excellent products and services within our traditional, print centric portfolio. “On top of this, we have always had an honest, accountable culture and a passion for collaborating constructively with customers.” Blandford will also coordinate Australia’s relationship with the recently launched Business Innovation Centre in Singapore, where new service businesses, ICT solutions and products are developed. Cooke says, “Shane has been instrumental in driving our software and services business, helping us build this vision for Konica Minolta’s growth. He is hugely respected across the company and in the Australian IT industry and is the ideal person to lead the programme.”

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