In the past, Creo customers in the Asia Pacific region contacted the Creo Response Center in Vancouver, Canada. The Sydney, Australia branch will provide support in English for customers in Australia, New Zealand, Singapore and other South East Asian countries. Meanwhile, the new Shanghai, China branch of the Customer Care Center will provide support in Mandarin and Cantonese for Creo customers in Mainland China, Taiwan, Hong Kong and Singapore.

The Customer Care Center will handle many types of customer requests including diagnosis and resolution of technical issues, ordering of parts, upgrades, supplies, and consumables, including plates, account inquiries, and training requests.

It will be staffed by seasoned technical experts who work closely with local field teams and will leverage local resources and provide customers with fast, convenient support.

Ivan Chen, Creo Asia Pacific Customer Care Center director, says, “By setting up the Asia Pacific Customer Care Center, we will provide customised, one-stop services to different local markets across the region. Our goal is to become the number one prepress service provider in the market. With the opening of the new Care Center, we are one step closer towards this goal.”

In North America and Europe, the Creo Response Center resolves 90 per cent of workflow problems and 60 per cent of hardware problems remotely. Faced with an industry-wide pressure on improving service quality and efficiency, the new Asia Pacific Customer Care Center will deliver more effective service faster and will save customers time and money.

To contact the Contact the Customer Care Center in Australia, call, 1800 222 555.

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