Fuji Xerox Australia taken to court over alleged unfair contract terms

The Australian Competition and Consumer Commission (ACCC) has launched Federal Court legal action against Fuji Xerox Australia Pty Ltd and a related company, alleging nine of the company’s standard small business contracts contain 173 unfair contract terms.

The ACCC is alleging that there are 31 different terms which are unfair, including automatic renewal terms, excessive exit fees and unilateral price increases.

Fuji Xerox Australia issued a statement in response to the action: “Fuji Xerox Australia Pty Limited (FXA) notes the ACCC’s announcement that it has commenced legal proceedings alleging certain FXA contracts contain unfair contract terms under the Australian Consumer Law.

“FXA had been cooperating with the ACCC’s investigation and had proposed several contract changes to seek to address the ACCC’s concerns. In that context, FXA is disappointed that the ACCC has decided to commence proceedings, which FXA intends to defend.

“FXA is sending correspondence to all its customers about how this impacts them and next steps.”

The ACCC says the terms have been used in contracts between Fuji Xerox Australia and its small business customers for the supply of printing goods and services and technical assistance since at least October 2018.

“We have received a number of complaints from small businesses alleging that some of the terms in Fuji’s contracts have caused them significant financial harm,” ACCC deputy chair Mick Keogh said.

“Some of the unilateral variation terms allow Fuji to modify contracts by creating new rights and obligations, including increasing prices, without notifying its customers and without giving them any corresponding right to negotiate or reject.

“The ACCC will argue that the unfair terms in these contracts cause a significant imbalance in the rights and obligations of Fuji and the small businesses they contract with.

“This court action by the ACCC should prompt all other traders in the printing support industry to review their standard form contracts and make any necessary changes to remove unfair contract terms.”

The ACCC is seeking declarations that the terms in the existing contracts between Fuji Xerox Australia and its small business customers are unfair and therefore void, and an injunction to prevent the company from relying on these terms in its current contracts or entering into future contracts that contain those terms.

The ACCC is also seeking an order for a corrective notice, a compliance program and costs.

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One thought on “Fuji Xerox Australia taken to court over alleged unfair contract terms

  1. Great news! About time this stops.
    I have found that many printers just sign the contract and don’t understand what they have signed.

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