Printer ink cartridge reseller in NSW Fair Trading’s bad books

A NSW printer ink cartridge reseller has been flagged by NSW Fair Trading for bad business tactics.

Gtek Solutions was identified by the State Government organisation for its business tactics, which include cold-calling consumers to sell printer ink cartridges and cleaning products.

NSW Fair Trading Commissioner Rose Webb said it received a number of complaints about the Sydney-based reseller, from people that felt pressured and harassed into accepting promotional office products.

Gtek Solutions’ range of printing products include laser toner cartridges, fax machine cartridges, inkjet cartridges and copier toners.

“People are unaware they may be locked into an ongoing contract to purchase additional goods over several months and years into the future,” Webb said.  

According to Webb, the business does not provide consumers with a written contract outlining any clear terms and conditions of the agreement, or their rights to a cooling-off period.

Consumers are then issued an invoice demanding payment for the additional goods that they did not agree to purchase and have continued to receive.     

“When the consumer refuses to accept the unwanted additional goods, the trader refers to the initial verbal contract made over the telephone and continues to demand payment,” Webb said.          

NSW Fair Trading also stated that the actions of Gtek Solutions may constitute as breaches under the Australian Consumer Law regarding unsolicited consumer agreements.           

Sprinter had reached out to Gtek Solutions for comment at the time of publication.

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