Are you really networking?

Dave Fellman assesses the best way to use networking groups to gain new customers.

19 August, 2016

Continuing with the flow

Dave Fellman says we need to be proactive in keeping hold of customers.

24 May, 2016

Managing customer feedback

Gettler says customer feedback is critical to the success of your business.

18 March, 2016

Customer retention

Keeping hold of existing customers is an awful lot easier than attracting new ones.

11 March, 2016

Is the customer always right?

How far do you go to satisfy difficult customers?

20 November, 2015

What Your Customers Want – Part 2: Innovation

Our industry insider reflects on his time as a corporate print buyer and deals with what exactly they mean when they say they want innovation.

28 March, 2014

What your customers want – Part 1

ProPrint’s Industry Insider recounts three years as a corporate print buyer.

13 February, 2014

Customer complaints aren’t going away

The opportunity is to use processes to turn the challenges into something constructive.

6 February, 2014